Turn waiting chaos into smooth, organized service
CircleQ is an intelligent queue management platform for every service business — reduce crowding, boost efficiency, and elevate the customer experience from the first step
500+
Organizations
2M+
Tickets/day
99.9%
Uptime
LIVE
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Now serving · Counter 2
What is CircleQ?
CircleQ is a SaaS platform that brings order to your queues — from multi-department services with triage to banks, retail, and service centers. Reduce crowding, improve efficiency, and elevate the customer experience from the first step — supporting both walk-in and scheduled appointments
Less crowding at service points — track your queue from your phone
System architecture
Covering every step from registration to department service
Accept queues via Kiosk, counter, and online — linked to your EMR/HIS or existing backend
Order queues by urgency, customer type, and service point — accurate and transparent
Front-line staff dashboard — call, transfer, hold queues with real-time status
Customers book via Line OA or web — staff manage appointments from back-office
Updated every 30 seconds — customers don't need to wait on-site, just arrive on time
128
Served Today
16
Currently Waiting
3 minutes
Avg Wait Time
Promotion / Announcement / Video
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Please go to Counter 2
Up Next
4 waitingKey features
Every module works together — from Kiosk to display and dashboard
QUEUE DISPLAY
Real-time · Queue List · Station Panel
Primary screen for staff — real-time queue lists and status at every service point
SELF-SERVICE KIOSK
Self-service · QR Code · Walk-in / Appointments
Automatic ticket kiosk — verify instantly via ID card, HN, or QR Code
TRIAGE SYSTEM
Triage · Priority · 5 levels
Medical-standard urgency ordering for efficient queue management
QUEUE MANAGEMENT
Walk-in · Hold · Transfer
Every front-desk scenario — walk-in, appointments, hold queues, and transfers with automatic audit logs
HIS INTEGRATION
HIS · HN/VN · HL7 / API
Connect to your existing systems — pull HN, VN, and history instantly
From ticketing to display to service — every touchpoint covered
Queue Display — automatic call
Self-service Kiosk
Ticket + QR status tracking
Less crowding at service points
Check queue from smartphone
Staff dashboard — call next
Crowding, redundant processes, and unpredictable wait times hurt customer satisfaction and staff efficiency
Customers stand around asking the same question — creating front-desk chaos
Manual or paper queues lack transparency and lead to mistakes
No average wait data makes staffing and resource planning impossible
Can't track peak hours, throughput, or no-show rates to improve service
From ticketing to department service — every step in one platform
CircleQ Smart Queue
Insert ID card to open Visit and print queue ticket
Insert ID card to check queue status
Register/Visit and print ticket via registration counter
Registration staff
Verify treatment rights and Authen Code with NHSO
Check-in at department via Kiosk or nursing counter using QR on ticket
View queue info at service point / department
View your queue by scanning QR Code on ticket
Pick what fits your business — scale as you grow
A clear comparison of what automation delivers
Every industry
Healthcare, banking, restaurants, service centers — one platform that adapts to how you work
ALL-IN-ONE
Multi-department · Triage · Multi-stage
Multi-department queues, priority routing, and multi-stage flows — with EMR/HIS integration and HN/VN lookup
Spas · Salons · Aesthetic clinics
Banks · Government offices · Service centers
Restaurants · Buffets · Cafés
Senior care centers · Nursing facilities
Stores · Service centers · After-sales
Government offices, retail, or service businesses — CircleQ scales and configures to match your operations
Built for both customer experience and operational efficiency
Scan QR on ticket to see status and estimated wait on phone
Ask staff or bot instantly — no repeated questions at the counter
Hold, move, transfer, and prioritize VIP/urgent tickets flexibly
Customizable TV display with automatic voice announcements
SaaS built from real front-desk workflows — easy to use, scalable, supported
Start fast with auto updates, multi-tenant, and white-label options
Customers use browser + QR; staff manage from any device
Separate services, counters, and multi-stage per industry
UI, voice announcements, and tickets in both languages
Tenant isolation, RBAC, and full audit logs
Add displays, counters, SMS, and chat when ready
Trial program
Our team helps you set up and test the system in your real operating environment
Performance testing
Validate system behavior in your actual service environment
HIS integration testing
Verify data connections with your existing backend systems
Workflow validation
Run alongside your real processes before committing
Service model
Cloud SaaS + on-site setup support
Trial period
14 days — no credit card required
Support team
Technical setup + training session
What you need: coordinate IT for HIS integration (if applicable) and allow on-site access
No commitment — evaluate after the trial
14-day free trial
Choose the plan that fits your organization — every plan includes real-time queue, display, and dashboard
per month
per month
per month
Supports Multi-Queue and One Queue — for multi-department and multi-station workflows
A SaaS system that automates ticketing, ordering, calling, display, and reporting — making queues clear and reducing crowding
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