Features
Designed for both customer experience and staff operational efficiency
QUEUE DISPLAY
Real-time · Queue List · Station Panel
Primary screen for staff — real-time queue lists and status at every service point
SELF-SERVICE KIOSK
Self-service · QR Code · Walk-in / Appointments
Automatic ticket kiosk — verify instantly via ID card, HN, or QR Code
TRIAGE SYSTEM
Triage · Priority · 5 levels
Medical-standard urgency ordering for efficient queue management
QUEUE MANAGEMENT
Walk-in · Hold · Transfer
Every front-desk scenario — walk-in, appointments, hold queues, and transfers with automatic audit logs
HIS INTEGRATION
HIS · HN/VN · HL7 / API
Connect to your existing systems — pull HN, VN, and history instantly
Modules
Kiosk, tickets, displays, dashboard, and chat — pick and scale as you grow
Architecture
Built for both customer experience and team operations
Accept queues via Kiosk, counter, and online — linked to your EMR/HIS or existing backend
Order queues by urgency, customer type, and service point — accurate and transparent
Front-line staff dashboard — call, transfer, hold queues with real-time status
Customers book via Line OA or web — staff manage appointments from back-office
QR tracking, live chat, dashboards, and reports — all in one platform
Scan QR on ticket to see status and estimated wait on phone
Ask staff or bot instantly — no repeated questions at the counter
Hold, move, transfer, and prioritize VIP/urgent tickets flexibly
Customizable TV display with automatic voice announcements
Platform
Real-time, routing, analytics, and white-label — plus multi-tenant and enterprise security
Instant WebSocket sync across displays, mobile, and dashboards
Route by type, priority, and department — triage and multi-stage ready
Customers ask about their queue instantly — bot replies when staff are busy
Wait time, peak hour, throughput, and no-show reports for smarter staffing
Alert when a queue is near or called — less on-site waiting
Your logo, colors, and domain on every customer touchpoint
Isolated org data and settings — scale branches and units without limits
Encrypted data, role-based access, and audit logs — enterprise ready
Workflow
From ticketing to service — every step in one system
CircleQ Smart Queue
Insert ID card to open Visit and print queue ticket
Insert ID card to check queue status
Register/Visit and print ticket via registration counter
Registration staff
Verify treatment rights and Authen Code with NHSO
Check-in at department via Kiosk or nursing counter using QR on ticket
View queue info at service point / department
View your queue by scanning QR Code on ticket
A clear comparison of what automation delivers
Trial program
Our team helps you set up and test the system in your real operating environment
Performance testing
Validate system behavior in your actual service environment
HIS integration testing
Verify data connections with your existing backend systems
Workflow validation
Run alongside your real processes before committing
Service model
Cloud SaaS + on-site setup support
Trial period
14 days — no credit card required
Support team
Technical setup + training session
What you need: coordinate IT for HIS integration (if applicable) and allow on-site access
No commitment — evaluate after the trial
14-day free trial
CircleQ is an intelligent queue management platform for every service business — reduce crowding, boost efficiency, and elevate the customer experience from the first step
